Eunoic SAS Privacy Policy

1. Introduction

This Privacy Policy explains how Eunoic SAS ("Eunoic," "we," "us," "our"), a company registered in France, collects and processes your personal information when you use our website and services.

Contact us at hello@eunoic.com with questions about this policy.

2. Data Controller and Processor Status

Eunoic acts as a data controller for personal information collected directly from you (website visitors, account administrators, etc.).

Eunoic acts as a data processor when processing data on behalf of our business customers. In these cases, our customers are the data controllers and their privacy policies govern their data practices.

3. Information We Collect

As a Controller, we collect:

• Contact information (name, email, phone number)
• Account information (username, password)
• Billing information
• Device and connection information
• Cookies and usage information

As a Processor, we process:

• Customer data uploaded to our platform
• End-user data our customers direct us to process

4. Legal Basis for Processing

We process personal information based on:

• Performance of our contract with you
• Our legitimate business interests
• Your consent
• Legal obligations

5. How We Use Your Information

We use your information to:

• Provide our services
• Process payments
• Communicate with you
• Comply with legal requirements
• Improve our services
• Protect security and prevent fraud

6. Information Sharing

We share your information with:

• Service providers processing data on our behalf
• Legal authorities when legally required
• Business transferees in case of merger, acquisition, or sale
• Others with your explicit consent

All service providers processing data on our behalf are bound by data processing agreements compliant with Article 28 of GDPR.

7. International Transfers

When we transfer personal information outside the European Economic Area, we use European Commission-approved Standard Contractual Clauses or other valid transfer mechanisms to ensure adequate protection.

8. Data Retention

We retain personal information only as long as necessary for the purposes described in this policy or as required by law. Specific retention periods vary based on the type of information and applicable legal requirements.

9. Your Rights

Under applicable data protection laws, you have rights to:

• Access your personal information
• Correct inaccurate data
• Delete your personal information
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent

We will respond to all legitimate requests within one month.

To exercise these rights, email hello@eunoic.com.

10. Data Security

We implement appropriate technical and organizational measures to protect your information. These measures are reviewed and updated regularly.

11. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will be posted on our website with the effective date.

12. Complaints

If you are in the EEA and have concerns about our data processing not addressed by contacting us, you have the right to lodge a complaint with your local data protection authority.

13. Data Protection Officer

Our Data Protection Officer can be contacted at dpo@eunoic.com.

14. Contact Information